Library Chat

Use our 24/7 chat to get help with library services and resources.  Monday to Friday 08:30 – 16:30 you will be answered by USW library staff.    

Outside of the USW staffed hours any chats, which cannot be answered immediately will be referred on to be answered the next weekday after 09:00.


Please Note: If your issues relate to setting up your IT account please use the guidance here to set up your account: https://its.southwales.ac.uk/password-and-email/password/

If you are unable to set up your account using this guidance then please contact IT directly: https://its.southwales.ac.uk/it-support/



This service is for Library related enquiries. For other University enquiries please use the general University contact details http://www.southwales.ac.uk/contact-us/.

Please make sure that you enter a USW email address if you have one. The format is your number e.g. 100000000@students.southwales.ac.uk. This will allow the USW staff to follow up your enquiry if required.